As a freelance guide I got a request from a Moscow travel agency to arrange a city tour for two German women who came by Trans-Siberian train. One of them was in a wheelchair. The agency asked me to call a local social taxi service to order a special minivan for a handicapped person. Good to know that we have such a service at all and it’s very reasonable – 80 roubles per hour. However, as with any social service, they don’t work on weekends (the tour was on Saturday) and they don’t go outside the city, i.e. a visit to the Europe-Asia border was out of the question. - If you have any complaints, send them to the city administration, – a man on the phone said politely before I began even to think of complaints. – Besides, we don’t have enough vehicles to transport the sick to hospitals, - he continued. – How can you ask for a 5 hour leisure trip? -
For a second he made me feel guilty but then again, a woman in a wheelchair has the right to enjoy her day traveling around Yekaterinburg. So I called an ordinary taxi and asked how much it would be to hire a minivan with an extra man so that he and the driver could carry the German lady in and out. 16 grand for 5 hours was the answer. - Men cost a lot in this city, you see – the manager told me. The next taxi company was a little less pricey. They were okay with 15.000 roubles. But it wasn’t okay for the German tourist as even in overpriced Moscow a vehicle with a ramp (we don’t have them here at all) is maximum a thousand roubles. Finally, I found Victor, a private driver who was strong enough to carry my client on his own and charged an ordinary fare for taxi companies. Hail to Victor who proved that some men in Yekaterinburg do not live just for quick money. But I still don’t know what we would do if it had been a heavy man in a wheelchair. By the way, two expensive men from the first taxi company showed up on the train platform to greet the tourist just in case. Even though they had been denied, they still hoped the foreigner was ready to splash out with her plastic card.
On the bright side of things, I found out that the city is not that bad for wheelchair travelers. Of course, one can forget about visiting Plotinka with its numerous steps on both sides. But the second main attraction, Church on Blood, is well equipped with ramps and an elevator. Grand Avenue Hotel on Lenin Street is also convenient for wheelchair travelers. My German client (with a Russian name: Katya) looked happy. She had already traveled through North America and South Africa and was covering the Trans-Siberian route. She only regretted that the Kremlin in Moscow had a single but very large step, and she hadn’t had Victor there to help her.
Social taxi in Yekaterinburg is located on Mashinnaya ul. 9A.
Tel +7(343)2604444 Monday – Friday from 8 to 17. To make a reservation call five days prior to the needed date.